We ship via various domestic and international shipping companies. Most items ship within 5 working days and should arrive within 10 working days if in stock.
When you submit an order, you will receive an automatic confirmation email. As soon as your order is fulfilled and shipped, we'll send you an email notification with tracking details.
Shipping charges vary depending on the weight of the package and the destination country.
The Poesia will make every effort to provide you with a quality product.
Typically, please understand that we cannot offer refunds or exchanges for your products.
However, please inspect the product when it is received. If you find defect in the craftsmanship of a product, please let us know within 30 days and we will make every effort to provide a non-defective replacement. If a replacement is not available, The Poesia will provide you with a full refund of the purchase price (refunds do not include shipping costs).
If 30 days have gone by since you received your purchase, unfortunately The Poesia cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Under certain circumstances, including, but not limited to, the following, The Poesia will not allow for a refund or exchange: (1) Any item that is not in its original condition; (2) Any item that is damaged or missing parts for reasons not due to our error; or (3) Any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over a certain amount, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, The Poesia will contact you regarding the method of refunding your purchase price.